DATE: March 24th, 2020
RE: Trash and Recycling Collection, Covid-19 "Coronavirus" Update
At Residential Recycling and Refuse of Texas, we are continuing to service our customers with the utmost of care and will continue as long as deemed safe. We are following and implementing national best practices, while also taking direction from the CDC, OSHA and other governing agencies to protect our communities and employees during this time of crisis.
Our office continues to operate during regular business hours, but we have reduced onsite personnel for the safety of all involved. Many of our office staff members are currently working from home in order to limit person to person contact. During this challenging time, we asked that you send any request you may have via email using info@rrrtx.net or you may call our customer service at 346-248-5222. We pride ourselves on customer service and exceeding your expectations matter to us.
During this time period, there may be possible temporary delays due to lines at landfills and heavier than normal loads as people spend more time in their homes. Our services are viewed as essential services and we expect to be allowed to continue to service you.
For the safety of the people working on our trucks, we are asking:
1) All waste be placed in tied garbage bags to help limit direct contact with trash. The bags should then be placed in trash cans whenever possible. 2) Place recycling in clear bags whenever possible and/or ensure containment while at curb
For timeliness and to limit unnecessary delays, we are asking residents to:
1) Ensure landscaping companies remove all green waste and dispose of. 2) To mulch leaves and grass clippings in place of bagging whenever possible.
We will continue to provide updates as the situation warrants.
Thank you for being our customer.
Russell Wolff
GM